Return – Shav

Returns and complaints

shav.com online store

Returns

Complaints

We encourage you to contact us first, as our experience shows that many issues can be resolved online.

Every purchase on shav.com comes with full protection. You have 30 days to make a return without stating a reason. The product must be in working order and unused (we are dealing here with hygienic products that come into contact with the skin). If you have any problems using the device, we encourage you to contact us first, as we know from experience that many problems can be solved.

How to make a return?

1. Print and fill out the complaint form (available for download below)

2. Pack the shipment securely and include the complaint form inside.

3. Send the ready-to-ship package to the provided return address. Shipments sent to a Parcel Locker WILL NOT be collected.

Returns are processed within 14 days from the date the package is delivered to the company’s headquarters.

Document for download

WITHDRAWAL FORM TEMPLATE – Up to 30 days from delivery of the order

Return address

Digital Solutions 98 sp. z o.o..

ul. Krakowska 118

32-051 Jaśkowice

Shipments sent to the Parcel Locker WILL NOT be collected.

Didn’t find the answers to your questions? Contact us!

Monday – Friday: 8:00 – 16:00

Before you submit a complaint

Shav 2 is equipped with CutFree technology that minimizes the risk of cuts. Avoiding cuts is possible with proper use of the shaver. Remember these 4 steps:
1. First, use the steel blade. You can do this either dry or wet.
2. Glide the shaver slowly over the skin, holding it at an angle of about 45°. Where needed, stretch the skin. Do not use the shaver at a 90° angle.
3. Next, attach the foil blade. If you like, apply a thin layer of shaving gel or foam to the skin.
4. Don’t rush. Make slow, steady strokes. Remember to stretch the skin when using the foil blade as well. For perfectly smooth skin, make sure to go over the same spot with the shaver 2–3 times.

– Check the battery status on the indicator at the bottom of the shaver. Make sure your shaver is charged.
– Verify that your steel or foil blade is installed correctly.
– Remove the blade and make sure the area under the blade is clean.
– Check how long you have been using the steel or foil blade. The optimal usage time for a single blade is 2–3 months; after this period, we recommend replacing it.

To make your skin perfectly smooth, first use the shaver with the steel blade attached, then attach the foil blade, which provides a shave down to absolute zero.

How to submit a complaint?